Help / Troubleshooting

Network connection problems

What to try when the platform can't reach its servers.

What this does

Covers what to try when the app can't reach the server -- shown as a connection or network error rather than a normal page.

How to do it

  1. Check your internet connection.
  2. Try reloading the page.
  3. If you're on a restrictive network (e.g. corporate Wi-Fi), try a different network.