Trouble signing in
Steps to try when you can't sign in.
What this does
Covers the most common reasons sign-in doesn't work and what to try.
How to do it
- Double-check your email address for typos.
- If you use email/password, try Forgot password to reset it.
- If you originally signed up with Google or Microsoft, use that button instead of a password.
- Try again after a few minutes in case it was a temporary network issue.
If something goes wrong
Still stuck after trying the above? A future version of this Help Center will offer a direct support request from here with the details already filled in.